FREQUENTLY ASKED QUESTIONS

All Sales are Final!

Before completing your purchase, please review the size chart and measurements. Additionally, please verify the correct item size has been selected before completing the checkout process.

No refunds or exchanges will be offered.

We do not refund orders for buyer’s remorse.
If something arrives damaged, send a photo of the damaged goods to info.rochielin@gmail.com within 3 days of receipt of the damaged item.
If not reported within 3 days, a replacement will not be issued.
Unfortunately, we are unable to change or cancel orders.


Before completing your purchase, please review the size chart and measurements. Additionally, please verify the correct item size has been selected before completing the checkout process. No refunds or exchanges will be offered. We do not refund orders for buyer’s remorse. No cancellation or changing of orders will be prohibited at this time.
If the recipient’s address was wrong, the package is usually sent back to the return address and the customer will stand the charges for reshipment.

If the package was not returned to sender, then the customer will have to process a new order to replace the original.
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the end customer.

 

Once returned, we will contact the end customer to determine how they would like to proceed and if they wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by the customer, or had an incorrect address originally provided.
Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

Packages sent out from our Latvian facility are automatically returned to Lidostas parks, Marupes novads, Latvia LV-2167.

Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
Any returns or problems that occur because of an error on our part will be handled at our expense.
 
We do not refund orders for buyer’s remorse. If the customer would like a different product from what was originally received, the customer may proceed to placing a new order.



You can report problems with an order by contacting info.rochielin@gmail.com.

It is always best to include photos with your initial problem report to avoid delays.
Please check your spam folder for the confirmation email as we find that the emails are frequently filtered there.

Rochielin does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit once they have left our fulfillment center. Tracking information will be emailed to the customer when the order has been processed. It is the customer’s responsibility to track and secure their package upon delivery.

If you have received an incorrect item, please contact info.rochielin@gmail.com within 3 days of receiving the incorrect item. Please include a photo of the incorrect item with your email correspondence. If not reported within 3 days, a replacement/refund will not be issued.

 

Any returns or problems that occur because of an error on our part will be handled at our expense.

We do not refund orders for buyer’s remorse.
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